We strive for you to be 100% satisfied with your shopping experience! If there are any issues at all please get in touch with us and we will endeavor to resolve any problems or queries that may arise.
If your order is wrong, defective, or damaged, you may not need to return it. Please read here:
My Order Was Wrong or Defective
You do NOT need to contact us before sending your return if the order is correct and undamaged. Simply follow the return instructions here.
The item must be in an unused, new condition exactly as you received it.
If there is no problem with your order other than you simply don't want it, after all, you may return any item within 30 days of the date tracking shows you received it. If you want to return an order that is over 30 days after the date you received it, you must contact customer service for approval. Without this approval will not receive a refund.
There are no exceptions.
It may take several days after we receive it to check it in and inspect it. Once it is inspected, if it is in new condition, we will process a refund for the full amount of the product price, minus a $5 restocking fee per item. We do not refund the shipping you paid originally to receive the order. You are also responsible for paying for your own shipping costs for returning your item. If you send a package back as a Returned to Sender, and we are charged for the return shipping costs, these amounts will be deducted from your refund.
If you are returning an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.
We will process the refund to your original form of payment.
For prompt credit of your account, returns should be sent to:
My Bucket Journals
PO Box 310
Hutto TX 78634
Please print and include the Returns Form attached to this article.